Refund policy

Phroneo Threads – Return & Refund Policy

1. Overview

At Phroneo Threads, we are committed to delivering high-quality, faith-inspired apparel. If you are not fully satisfied with your purchase, we’re here to help — within reasonable and fair guidelines that protect both you and our business.

2. Eligibility for Returns

You may request a return if:

The item is unused, unwashed, and in original condition
The item is returned in its original packaging
The return request is made within 7 days of delivery

We reserve the right to decline returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return or refund:

Custom or personalized items (including scan-enabled or unique designs)
Items marked as Final Sale
Gift cards or promotional items
Items that have been worn, damaged, or altered

4. Damaged or Incorrect Items

If you receive:

A defective item, or
The wrong product

Please contact us within 48 hours of delivery with:

Your order number
Clear photos of the issue

We will:

Replace the item at no cost, or
Issue a full refund if replacement is not possible

5. Refunds

Once your return is received and inspected:

You will be notified of approval or rejection
If approved, your refund will be processed to your original payment method within 5–10 business days

Note:

Original shipping fees are non-refundable
Refund processing times may vary depending on your bank or payment provider

6. Exchanges

We currently do not guarantee direct exchanges.

If you need a different size or item:

Return the original item (if eligible)
Place a new order

This ensures faster processing and product availability.

7. Return Shipping

Customers are responsible for return shipping costs, unless the item is defective or incorrect
We recommend using a trackable shipping service, as we cannot guarantee receipt of your return